Machine selection
Discuss a press brake configuration around the parts you need to make.
- Material type, thickness and maximum bend length
- Part drawings, bend sequence and production needs
Service
A direct route to machine selection and technical inquiries.
Support starts with your requirements.
Technical assistance
Identify your machine and describe the issue when requesting technical guidance.
- Machine model, serial number and controller version
- Alarm text, symptoms and when the issue occurs
Installation & training
Discuss installation and operator training arrangements for your machine and location.
- Installation location and planned commissioning date
- Operator experience, language and training requirements
Spare parts & documents
Provide component and machine identification to help determine the applicable part or document.
- Part number, component photograph and machine serial number
- Document title or software version, where applicable
A clear starting point for support.
Identify your machine
Check the model, serial number and controller type. For a new machine inquiry, describe the material and parts you plan to bend.
Describe your request
Explain what you need and prepare relevant drawings, photographs or alarm information. Send these with your inquiry by email.
Confirm the next steps
Agree on the applicable configuration, documents or service arrangements with SNSIE, including scope, timing and any costs before proceeding.
Before you contact us.
Find answers about documentation and how to prepare your service inquiry.
[email protected]+86 0512 55179166
What information should I include?
For an existing machine, include the model, serial number, controller type and a clear description of the issue. For a new machine, include material, thickness, bend length and part drawings.
Where can I find manuals?
The Download page contains the 2024 product catalogue. For an operating manual, machine drawing or controller document, contact SNSIE with the exact model, serial number and controller version.
How are installation and training arranged?
Discuss the machine, installation site, operator needs and preferred timing with SNSIE. Availability, scope, language, costs and responsibilities are confirmed for your order.
What warranty applies to my machine?
Warranty coverage and terms depend on the agreement for your machine. Include your order reference and machine serial number when asking about coverage or a service request.
How do I request a spare part?
Provide the machine serial number, part number or component label, a clear photograph and the required quantity. Confirm compatibility, availability and delivery arrangements with SNSIE before ordering.
Can I attach files to the website inquiry?
The contact page prepares an email draft. Add drawings, photographs or other files in your email application before sending. The website itself does not upload attachments or submit a support ticket.
Let’s talk about your machine.
Discuss your requirements with the SNSIE team.